Privacy Policy

The Privacy Policy for The Vyb Active Private Limited is published in Compliance with the Digital Personal Data Protection Act, 2023(hereinafter referred to as DPDP Act).

1. Introduction

This Privacy Policy (hereinafter referred to as the "Policy") outlines the manner in which VYB Active Private Limited (hereinafter referred to as "We", "Us", or "Our") collects, processes, shares, and protects your personal information when you access or use Our mobile application, website, or membership services (collectively referred to as "Services"). By accessing or using Our Services, you agree to this Policy and consent to the collection, processing, and sharing of your personal information as described herein.

2. Personal Information

We collect personal information from you when you register for Our membership services, including but not limited to:

2.1 Personal Identifiers

  • Full name
  • Email address
  • Phone number
  • Address
  • Date of birth
  • Gender
  • Photo
  • Aadhar card details
  • Emergency contact information

2.2 Sensitive data and biometrics

  • Health and fitness information (example- fitness goals, workout history, dietary preferences, height, weight)
  • Bank details for Payment processing
  • Geolocation of your device
  • Finger Print

2.3 Subscription Information

  • Opted Services
  • Subscription renewal dates
  • Search History

2.4 Security and Authentication Information

  • Username and Password of the app login

2.5 Facility Usage Data

  • Entry & Exit logs
  • Feedback and reviews

3. CLOSED-CIRCUIT TELEVISION (CCTV) SURVEILLANCE

Our facilities are equipped with CCTV surveillance systems for the purpose of maintaining security and protection of Our members and staff. We may collect and process images and video footage of individuals accessing Our facilities. The data collected through CCTV is used solely for security purposes and is not shared with third parties unless required by law or to comply with legal obligations. Access to CCTV data is restricted to authorized personnel only.

4. SOCIAL MEDIA INTERACTIONS AND USAGE

When you interact with Our brand's official social media channels, We may collect personal information shared by you, including your social media account name, profile picture, and any other information made publicly available on your social media account. We may use this information to engage with you and respond to your queries or comments or feedback. Your interactions with Our social media channels are subject to the privacy policies of the respective social media platforms.

5. PURPOSE OF INFORMATION COLLECTION AND PROCESSING

We process your personal information for the following purposes:

5.1 Personalized Membership

  • To create and maintain accurate member profiles
  • To provide personalized services and experiences
  • To communicate user about the membership status, accounts updates and promotional offers
  • Verify member identities for security purposes

5.2 Service Improvement

  • Utilizing user’s feedback and usage patterns to enhance and optimize our offerings
  • Conducting research on user preferences and behaviors to better understand and cater to their needs
  • To provide nearby fitness class and event recommendations, and optimize operations
  • To allocate resources effectively during peak hours for optimal capacity

5.3 Security Purpose

  • Process membership payments and invoice securely
  • Enable convenient and secure access to our facilities
  • Prevent and detect any unauthorized access, theft, or misconduct
  • Preventing fraud, identity theft, or account takeovers

6. INFORMATION SHARING

We do not sell or rent your personal information to third parties. We may share your personal information with:

    i. Our service providers and trusted partners who assist you in delivering our services, processing payments, and performing other functions ii. With your explicit consent or as required by law iii. In connection with a business transaction, such as a merger, acquisition, or sale of assets, where user data may be transferred as part of the transaction iv. Any such sharing shall be in compliance with applicable laws and regulations, including the DPDP Act 2023.

7. DATA SECURITY

We implement industry-standard security measures to protect your personal information from unauthorized access, theft, or disclosure, as required by applicable laws and regulations, such as section 8 of the DPDP Act.

8. YOUR RIGHTS UNDER THE DPDP ACT

Under section 11 & 12 of the DPDP Act, you have the right to:

    i. Access and update your personal information at any time ii. Request the deletion of your personal information iii. Opt-out of any marketing communications from Us iv. File a complaint with the relevant authorities in case of any violation of your data protection rights

9. TRACKING USER BEHAVIOUR

We may keep track of the websites and pages Our users visit within Vyb, in order to determine what Our services are the most popular. This data is used to deliver customized content and advertising to customers whose behavior indicates that they are interested in a particular subject area.

10. CHANGES TO THE PRIVACY POLICY

We may update this Privacy Policy from time to time to comply with applicable laws and regulations, including the DPDP Act. We will notify you of any significant changes via email or through Our app and website. Your continued use of Our Services following any changes to the Policy constitutes your acceptance of the revised Policy.

11. GOVERNING LAW AND JURISDICTION

This Policy shall be governed by and construed in accordance with the laws of India. In the event of any dispute arising out of or in connection with this Policy, the parties agree to submit to the exclusive jurisdiction of the courts in Hyderabad, Telangana.

12. DISPUTE RESOLUTION

Any dispute or difference arising out of or in connection with this Policy, including any question regarding its existence, validity, or termination, shall be referred to and finally resolved by arbitration in accordance with the Arbitration and Conciliation Act, 1996. The arbitration shall be conducted by a sole arbitrator appointed by mutual agreement of the parties. The place of arbitration shall be Hyderabad, Telangana.

13. AMENDMENT

We may update this Privacy Policy from time to time to comply with applicable laws and regulations, including the DPDP Act. We will notify you of any significant changes via email or through Our app. Your continued use of Our Services following any changes to the Policy constitutes your acceptance of the revised Policy.

14. Contact Us

For any questions, concerns, or inquiries regarding this Privacy Policy or your data protection rights under the DPDP Act, please contact us at sales@vybactive.in or by mail at:

VYB Active Private Limited

Gate 6, Elixir Tower, Level 2 & 3, Knowledge City Road,
Madhapur, Hyderabad, Telangana-500081.

By accessing or using Our Services, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy and consent to the collection, processing, and sharing of your personal information as described herein.